InsideOut services

Operations, systems, and sales support that moves the work forward.

Find what’s getting stuck, put a practical fix in place, or get hands-on help managing the next steps. I work with service-business owners who need clearer processes, connected tools, and more consistent follow-through.

Richmond, Henrico, Chesterfield, and Central Virginia · Remote support available

Choose the work that needs attention

What do you need help moving forward?

Operations & process improvement

When work gets missed, takes too long, or keeps coming back to you, I trace how it happens and where it breaks down.

  • Workflow reviews, handoffs, and responsibility mapping
  • Estimating, scheduling, billing, and capacity questions
  • Procedures, team feedback, and practical performance measures

Systems & workflow automation

When tools create more admin than they remove, I assess what you already use and build the connections or processes the work needs.

  • Intake, onboarding, document, and follow-up workflows
  • CRM configuration, trackers, dashboards, and estimating tools
  • System integrations, testing, documentation, and user guidance

Sales & business development

When opportunities need attention and you need someone to help carry the work, I can take on agreed sales activities.

  • Lead qualification, pipeline management, and proposal tracking
  • Prospect outreach, follow-up, and B2B relationship development
  • Account growth support and the handoff from sale to delivery

Research & Human Language Mapping

When you need to understand who to reach and what matters to them, I turn sourced research into findings you can use.

  • Prospect, referral-partner, and contract-opportunity research
  • Mapping everyday problem language to relevant services or resources
  • Fit checks, source notes, and recommendations for next steps

These are examples. Research findings are checked for relevance and context; an identified opportunity is not a guaranteed buyer. Website-related work focuses on integrations with existing sites.

Engagement options & investment

Start with the level of support you need.

You can begin with a focused review, hire me to implement a defined change, or agree on ongoing support. Each engagement has its own deliverables and responsibilities.

Operational Audit

$500

For a recurring problem you need to understand before deciding what to change. We agree on a focused area to review.

  • Review how the work happens and the relevant records or tools
  • Identify gaps, bottlenecks, and questions that need more evidence
  • Prioritize practical next steps

Deliverable: Written findings and recommendations for the agreed area. Implementation is scoped separately.

Workflow & Systems Implementation

Starting at $1,250

For a defined problem that needs a working solution. The project may involve a workflow, tool, integration, or procedure.

  • Agree on requirements and how the result will be used
  • Build or configure the agreed solution
  • Test the workflow and guide your team through the handoff

Deliverable: The agreed solution, documentation, and usage guidance. Final pricing reflects complexity and scope.

Strategic Operations Partnership

Starting at $2,500

For ongoing involvement in agreed operations improvements, coordination, and follow-through as your priorities develop.

  • Set priorities, responsibilities, and progress measures
  • Carry out agreed work and review what needs attention
  • Include sales or business development support where specifically scoped

Deliverable: Ongoing support for defined responsibilities. The proposal specifies the term, support level, billing schedule, and included work.

Custom Projects & Business Development Support

Quoted for the agreed work

For a focused need that doesn’t fit neatly into the other options, including research projects or hands-on sales support.

  • A specific tracker, workflow, or operational improvement
  • Prospect research or a Human Language Mapping project
  • Defined pipeline, outreach, or relationship-management responsibilities

Deliverable: A tailored scope with clear outputs, timing, ownership, and fees. Project or ongoing support can be discussed.

Examples are not bundled into every engagement. Before work begins, we agree on deliverables, timing, access, responsibilities, fees, and any separately approved software or third-party costs. Changes to scope are discussed before additional work proceeds.

What happens next

A clear starting point. An agreed plan.

1. Describe what’s happening.

Tell me what gets missed, consumes time, or needs to move forward. We discuss what you’ve tried and where support may fit.

2. Define the work.

We agree on the right engagement, what you’ll receive, the fee, and what each of us needs to contribute.

3. Put it into practice.

I carry out the agreed work, review progress with you, and document the next steps or handoff.

You don’t need a particular CRM or a complete diagnosis to begin. I assess your existing tools and processes before recommending what to change.

Tell me what you need to solve

What would you like to stop chasing?

Send a little context about your business, the issue, and what you want to work differently. We’ll discuss the right starting point before defining an engagement.

Let’s talk about your project
Visit the Let’s Talk page

Let’s Talk

If something in your business keeps taking too long, getting missed, or coming back to you, tell me what’s going on.

The questions below give me a little context before we talk, so we can spend less time covering the basics and more time figuring out what would actually help.

When we talk, we’ll:

  • Look at what’s happening now

  • Talk through what you’ve already tried

  • Figure out where I may be able to help

  • Decide what makes sense as a next step

There’s no pressure to know exactly what you need before you reach out. That’s part of the conversation.