Find and Fix the Operational Blind Spots Holding Your Business Back
Running a business shouldn’t feel like disorganized chaos.
For many business owners, growth outpaces structure.
If you're like most business owners, you didn’t start your company to become:
• The office manager
• The systems controller
• The process fixer
• The financial detective
But as your business grew, the structure didn’t grow with it.
Now you're dealing with:
• Constant firefighting
• Revenue that could be higher
• Teams that feel busy but not productive
• Systems that don’t talk to each other
• Opportunities slipping through the cracks
You don’t need to work harder.
You need someone who can step outside the business and see what you can't from the inside.
I've spent more than 15 years helping businesses improve operations, solve problems, and create better experiences for both customers and teams.
My background includes leadership roles in operations, sales, customer advocacy, process improvement, and business development across organizations ranging from local businesses to Fortune 500 environments.
Throughout my career, I've been the person organizations call when growth creates operational challenges..
I believe in understanding how a business actually operates, identifying what's getting in the way, and helping implement practical solutions that support long-term growth.
My approach is simple:
Learn the operation.
Identify the friction.
Build the structure that allows growth to happen more consistently.
Meet Karissa Bentley
Why Businesses Hire Me
Business owners hire me when they:
✔ Feel stuck working in the business instead of leading it
✔ Know things are falling through the cracks but aren't sure where
✔ Need better visibility into revenue, workflows, or team performance
✔ Want systems that support growth without adding unnecessary complexity
✔ Need an experienced outside perspective to identify opportunities and blind spots
The goal isn't to create more work.
The goal is to create a business that runs more efficiently, makes better decisions, and gives you back time to focus on growth.
“Where are we losing efficiency, revenue, and momentum?”
That’s the gap I fill.
Results & Impact
Helping businesses uncover opportunities, improve operations, and support sustainable growth.
Revenue & Profitability
Identified approximately $30,000 per month in missed pass-through revenue opportunities through operational review and pricing analysis.
Supported pricing and operational improvements that strengthened profitability and improved business visibility.
Operations & Process Improvement
Led operational improvements across multiple business environments by identifying inefficiencies, simplifying workflows, and improving accountability.
Designed and implemented reporting systems, dashboards, and process improvements that gave business owners clearer insight into performance and decision-making.
Customer Experience & Growth
Helped improve customer and employee experiences through process redesign, communication improvements, and operational support.
Recognized for building relationships, solving problems, and driving results across customer-facing, operational, and business development roles.
Leadership Experience
15+ years of experience spanning:
✔ Operations Management
✔ Process Improvement
✔ Customer Experience & Advocacy
✔ Sales & Business Development
✔ Change Management
✔ Business Strategy & Execution
A Few Highlights
Capital One
Selected for specialized customer advocacy and operational improvement roles
Supported enterprise change initiatives and process improvement efforts
Worked directly with frontline teams to identify operational challenges and improve customer experiences
Business Operations Leadership
Helped identify significant revenue opportunities and operational inefficiencies
Improved reporting, accountability, and operational visibility
Supported business growth through process improvement and operational structure
Sales & Business Development
President's Club-performing sales experience
Built trusted relationships with business owners and decision makers
Focused on practical solutions that support long-term growth
How I Help Bring Structure to Your Growth
Operational Audit - Finding the Bottlenecks
A deep dive into how your business actually runs.
I evaluate workflows, revenue channels, pricing structures, operational bottlenecks, and internal systems to identify where money, time, and efficiency are being lost.
Operational Fixes & Implementation
Once the opportunities are identified, we rebuild the structure.
This may include:
• Streamlining workflows
• Setting up better business systems
• Adjusting pricing for stronger margins
• Improving revenue tracking and reporting
• Cleaning up contracts and service agreements
• Simplifying internal communication and processes
The goal is simple: a business that runs smoother, wastes less time, and produces stronger profit.
Ongoing Support/Optimization
For businesses that want continued support as they grow.
Think of this as having an operations partner who helps keep systems running smoothly while guiding smarter decisions as the business continues to expand.
Services may include:
• Ongoing system improvements
• Operational decision support
• Performance tracking and reporting
• Clearer Revenue tracking
• Building systems that support sustainable growth
Contact Us
If you wear all of that hats in your business and feel like there needs to be more time in your day to work ON your business instead of in it…
Let's find it.
Growth shouldn't feel chaotic. It should feel efficient.